Frequently Asked Questions

What is Atlantis Roll-up Ramp?

Atlantis Roll-up Ramp is portable, modular, and customizable ramps that can be used to create accessible and inclusive spaces for people with mobility challenges. Atlantis Roll-up Ramp can be easily assembled, disassembled, and stored, and can fit any space, shape, or slope. Atlantis Roll-up Ramp is made of durable, lightweight, and eco-friendly materials, and come in different colors and designs.

Why should I choose Atlantis Roll-up Ramp?

Atlantis Roll-up Ramp is the perfect solution for anyone who needs a temporary, flexible, and affordable ramp for their home, office, event, or venue. Atlantis Ramps can help you comply with the accessibility regulations in your area, and also enhance the comfort, safety, and convenience of your guests, customers, or employees. Atlantis Ramps are also easy to use, maintain, and transport, and can be customized to suit your needs and preferences.

How do I order Atlantis Roll-up Ramp?

You can order Atlantis Roll-up Ramp online through our website, or by contacting our sales team via email, phone, or chat.

How do I install Atlantis Roll-up Ramp?

Atlantis Roll-up Ramp is easy to install, and you can do it yourself or with the help of a friend. You will receive a detailed instruction manual with your order, which will guide you through the steps of assembling, disassembling, and storing your ramp. If you need any assistance or have any questions, you can contact our customer service and support team, who are available 24/7.

How much do Atlantis Roll-up Ramp cost?

The cost of Atlantis Roll-up Ramp depends on the size of your ramp. You can get an estimate of the cost of your ramp by using our online calculator, or by requesting a quote from our sales team. We also offer flexible payment plans and financing options for our customers, as well as discounts and promotions for bulk orders and referrals.

What is your return and warranty policy?

We want you to be completely satisfied with your Atlantis Ramps, and we offer a 30-day money-back guarantee. If you are not happy with your ramp, you can return it within 30 days of delivery, and we will refund you the full amount, minus the shipping and handling fees. If your ramp has any defects or damages, you can contact us and we will repair or replace it for free, or offer you a partial refund. For more information, please read our terms and conditions.

How do I clean and maintain Atlantis Roll-up Ramp?

Atlantis Ramps are easy to clean and maintain, as they are made of water-resistant, stain-resistant, and anti-slip materials. You can use a damp cloth, mild soap, and warm water to wipe off any dirt, dust, or debris from your ramp. You can also use a soft brush or a vacuum cleaner to remove any loose particles.

Are Atlantis Ramps safe and secure?

Atlantis Ramps are designed to be safe and secure for users of all abilities and mobility devices. Atlantis Ramps are tested and certified to meet the highest standards of quality, durability, and accessibility. Atlantis Ramps have a load capacity of up to 750 kg, and can withstand various weather conditions and terrains. Atlantis Ramps also have safety features such as handrails, guardrails, edge protection, anti-slip surfaces, and locking mechanisms, to prevent accidents and injuries.

Can I customize Atlantis Ramps?

Yes, you can customize Atlantis Ramps to suit your needs and preferences. You can choose the length and accessories for your ramp, such as support legs and handrails. You can also adjust the length, width, height, and angle of your ramp, to fit any space, shape, or slope. You can use our online configurator, or contact our design team, to create your own unique and personalized ramp.

Do I need a permit to use Atlantis Ramps?

The permit requirements for using Atlantis Ramps may vary depending on your location, purpose, and duration of use. Generally, you do not need a permit to use Atlantis Ramps for temporary or personal use, such as at your home, office, or event. However, you may need a permit to use Atlantis Ramps for permanent or public use, such as at a commercial, municipal, or institutional facility. You should check with your local authorities, or consult our legal team, to find out the specific rules and regulations in your area.

How do I get support from Atlantis Ramps?

We are committed to providing you with the best support and service possible. You can contact us anytime, anywhere, through our website, email, phone, chat, or social media. You can also visit our help center, where you can find FAQs, tutorials, videos, guides, and other resources to help you use and enjoy your ramp. You can also join our community, where you can share your feedback, ideas, stories, and photos with other ramp users and enthusiasts. We are always happy to hear from you and assist you with any questions or issues you may have.

What is 3D Secure and how does it work?

3D Secure is a security protocol that helps prevent online credit and debit card fraud. It adds an extra layer of verification for your online payments, by requiring you to enter a password or a code sent to your phone by your card issuer. This way, your card issuer can confirm that you are the authorized user of the card. 3D Secure works with most major card brands, such as Visa, Mastercard, American Express, and Diners Club. If you are experiencing difficulties with 3D Secure process, please contact us.

How can I read testimonials and reviews from your previous customers?

We value the feedback and opinions of our customers, and we love to share them with you. You can read testimonials and reviews from our previous customers on our dedicated testimonials page.