At Atlantis Ramps, we are committed to providing high-quality products and exceptional customer service. While we do not offer refunds or returns, we are dedicated to ensuring your ramp is in perfect condition. Our policy allows only for replacement of defective or missing parts.
Replacement for Defective or Missing Parts
If your ramp arrives with any defective or missing parts, please contact us at support@atlantisramps.com within 30 days of receiving your order. We will promptly arrange for replacements at no additional cost. To assist us in resolving the issue, please provide your order details and photographs of the issue, if possible.
No Refunds or Returns
Due to the nature of international shipping and logistics, we do not accept returns or issue refunds. This policy ensures cost efficiency and allows us to focus on offering replacements for any manufacturing defects or missing components.
Contact Us
If you have any questions about our replacement process or need assistance with your order, please reach out to us at support@atlantisramps.com. We are here to help!
